Return & Exchange

At BurqaShop, we want you to feel confident with every purchase. If you receive a damaged, defective, incorrect, or size-mismatched product, you may request a return or exchange within 3 days of delivery. The product must be unused, unwashed, unworn, and returned with its original packaging, tags, and accessories.

To request an exchange, please contact our customer support with your order number and clear photos of the product. Exchange approval is subject to product availability. Delivery or return shipping charges may apply unless the issue was caused by us.

For hygiene reasons, used Hijab, Niqab, inner caps, or similar personal items may not be eligible for return or exchange. Refunds, when approved, will be processed according to the original payment method or agreed store policy.